Question 1

Do you offer custom sizes or quantities?

Accepted Answer

Yes! If you need a specific size or quantity that isn’t listed in our product options, please contact us before placing your order. We’ll be happy to provide a quote based on your needs.

Question 2

Can I send my own design for printing?

Accepted Answer

Absolutely. Most of our products require you to send your ready-to-print artwork. Please make sure your file is in high resolution and uses CMYK color format to ensure the best print quality.

Question 3

What happens if I send a pixelated or low-quality file?

Accepted Answer

We are not responsible for pixelated or blurry prints resulting from low-resolution or incorrect files. Please double-check your design before submitting it.

Question 4

How long does production take?

Accepted Answer

Production times vary depending on the product, order size, and our current workload. Standard turnaround is usually between 3–7 business days. You’ll see an estimated production time listed in each product description.

Question 5

Do you ship internationally?

Accepted Answer

We currently only ship within the United States. If you live abroad and would like to order, you can do so by providing a U.S. shipping address and arranging your own international courier.

Question 6

What shipping carrier do you use?

Accepted Answer

All orders are shipped via USPS Standard Mail. If you need express or priority shipping, please contact us before placing your order so we can check availability and pricing.

Question 7

What if my order arrives damaged?

Accepted Answer

If your item arrives damaged due to a production issue, please contact us within 3 days of delivery with photos of the damage and the packaging. We do not accept claims for damage caused during shipping.

Question 8

Can I return or exchange a custom order?

Accepted Answer

No. Due to the personalized nature of our products, we do not accept returns or exchanges. Please review all details carefully before placing your order.

Frequently asked questions